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Secret Service Hidden Systems That Deliver ~ Secret Service Hidden Systems That Deliver Unforgettable Customer Service John R. DiJulius III AMACOM American Management Association New York • Atlanta • Brussels • Buenos Aires • Chicago • London • Mexico City San Francisco • Shanghai • Tokyo • Toronto • Washington, D. C. 13128FM.pgs 11/1/02 9:01 AM Page v
Secret Service: Hidden Systems That Deliver Unforgettable ~ Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reapthe benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.
Secret Service: Hidden Systems That Deliver Unforgettable ~ Secret Service Hidden Systems That Deliver Unforgettable Customer Service John R. DiJulius III AMACOM American Management Association New York • Atlanta • Brussels • Buenos Aires • Chicago • London • Mexico City San Francisco • Shanghai • Tokyo • Toronto • Washington, D. C. 13128FM.pgs 11/1/02 9:01 AM Page v
Secret Service: Hidden Systems That Deliver Unforgettable ~ Secret Service: Hidden Systems That Deliver Unforgettable Customer Service John R. DiJulius III AMACOM Div American Mgmt Assn , Jan 28, 2003 - Business & Economics - 208 pages
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Secret Service: Hidden Systems That Deliver Unforgettable ~ Library of Congress Cataloging-in-Publication Data DiJulius, John R., 1964– Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III. p. cm. Includes bibliographical references and index. ISBN 0-8144-7171-4 1. Customer services. 2. Consumer satisfaction. 3. Customer loyalty. I.
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Secret service : hidden systems that deliver unforgettable ~ ISBN: 9780814426975 0814426972: OCLC Number: 1029627072: Notes: Includes index. Description: 1 online resource (1 volume) : illustrations: Contents: Secret service systems : creating behind-the-scenes systems --Secret service at work : implementing secret service systems --Your front line is your bottom line : the value of your front-line people --What are we really selling? : making it an .
Secret service : hidden systems that deliver unforgettable ~ ISBN: 0814471714 9780814471715: OCLC Number: 50623126: Notes: Includes index. Description: xix, 172 pages : illustrations ; 23 cm: Contents: Secret service systems : creating behind-the-scenes systems --Secret service at work : implementing secret service systems --Your front line is your bottom line : the value of your front-line people --What are we really selling? : making it an experience .
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