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ITIL For Beginners: The Complete Beginner's Guide to ITIL ~ ITIL For Beginners: The Complete Beginner's Guide To ITIL (ITIL, ITIL Foundation, ITIL Service Operation) (Kindle Locations 356-357). ClydeBank Media LLC. Kindle Edition.
: Customer reviews: ITIL For Beginners: The ~ I bought two books on ITIL, ITIL For Beginners and a study guide to help prepare me to take the certification exam. However I got this book in my hands first. After reading the first two chapters only, I was able to produce a service operation plan for the department linking service functions and service processes to roles and actual .
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