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JOHN R. WALKER - Pearson Education ~ The Interrelated Nature of Hospitality and Tourism 3 Characteristics of the Hospitality Industry 5 Diversity and Inclusion 6 Ethics 9 Focus on Service 10 Perfecting Service 11 Determining Your Career Path 19 Career Goals 19 Self-Assessment and Personal Philosophy 22 Your Career in the Hospitality Industry 21 Trends in Hospitality 22
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9780470399163: Introduction to the Hospitality Industry ~ The Eighth Edition of Introduction to the Hospitality Industry features both historical perspectives and discussions of new trends in a variety of sectors. This edition includes additional international examples of hospitality and tourism operations have been included throughout the text.