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‎The Customer Rules: The 39 Essential Rules for Delivering ~ ‎ The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customer…
THE CUSTOMER RULES ~ CUSTOMER RULES The 39 Essential Rules for Delivering Sensational Service LEE COCKERELL. First published in Great Britain in 2013 by . for superior service. The principles revealed in this book apply to any . INTRODUCTION xiii industry and any company, large or small, private or
The Customer Rules: The 39 Essential Rules for Delivering ~ The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality .
The Customer Rules: The 39 Essential Rules for Delivering ~ From BetweenDisney The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell presents the former Disney executive's thoughts on providing excellent customer service. Cockerell provides 39 separate short chapters that are easy to read and digest for those wanting to know more about superior customer service.
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The Customer Rules: The 39 Essential Rules for Delivering ~ The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (Audio Download): : Lee Cockerell, Lee Cockerell, Random House Audio: Audible Audiobooks
The Customer Rules: The 39 Essential Rules for Delivering ~ Cockerell, a service industry veteran and former executive v-p of operations at Walt Disney World, offers a slim, obvious listing of the rules of customer service. The author of Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney, Cockerell believes that treating customers right is the most important goal of any business .
The Customer Rules By Lee Cockerell / Used / 9781781251225 ~ Buy The Customer Rules: The 39 essential rules for delivering sensational service By Lee Cockerell. Available in used condition with free delivery in the US. ISBN: 9781781251225. ISBN-10: 1781251223
The Customer Rules: The 39 Essential Rules for Delivering ~ Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:Rule #1: Customer Service Is Not a DepartmentRule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?"Rule #19: Be a Copycat Rule #25.
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The customer rules [electronic resource (eBook)] : 39 ~ The customer rules : the 39 essential rules for delivering sensational service / Lee Cockerell. by: Cockerell, Lee. Published: (2013) The customer service survival kit [electronic resource (eBook)] : what to say to defuse even the worst customer situations / Richard S. Gallagher.
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The Customer Rules: The 39 Essential Rules for Delivering ~ If the answer is "yes," then you'll want to read David Cackerell's new book, The Customer Rules. In The Customer Rules: The 39 Essential Rules for Delivering Sensational Service you will find the chapters to be short and practical. The information is important and significant.
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The customer rules : the 39 essential rules for delivering ~ Get this from a library! The customer rules : the 39 essential rules for delivering sensational service. [Lee Cockerell] -- The former executive vice president of Walt Disney World examines how to serve customers with consistency, efficiency, creativity, and sincerity.
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