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Customer Satisfaction is Worthless Customer Loyalty is ~ My customers all know they are in sales, the most successful tell me they serve and don’t sell. Using the strategies in this book, I’ll be able to move my customers from sales into specialists in customer loyalty. Jeffrey, thank you for sharing this epic content. It is going to be a lot of fun implementing it.
Customer Satisfaction is Worthless Customer Loyalty is ~ Sales guru Jeffrey Gitomer's book, CUSTOMER SATISFACTION IS WORTHLESS: CUSTOMER LOYALTY IS PRICELESS, details these and many other differences that are critical to your business. The beautiful thing about it is, mediocre, or even less than mediocre has become the norm, so when you make just minimal effort at building customer loyalty, your .
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Customer Satisfaction Is Worthless Customer Loyalty Is ~ Customer Satisfaction Is Worthless Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know by Jeffrey H. Gitomer Overview - A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers.
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Customer Satisfaction is WORTHLESS, Customer Loyalty is ~ Customer Satisfaction is WORTHLESS: Customer Loyalty is Priceless is a quick and easy read, with lots of interesting examples and points to ponder. (For example, he provides a useful checklist of things to do when customers call up to complain - and you can be sure that one of then is NOT saying "Sorry - it's company policy").
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